Frequently asked questions

Production time in our shop varies though we usually need 1 working day -2 weeks to complete one order. We always try our best to finish and ship items as early as possible. If you need your order to be delivered in time for a special date, contact us straight away. We will let you know if we are able to ship the order on the same day or in time to meet the deadline.
We do not accept cancellations but do not hesitate to contact us if anything is not right with your order. We will surely help you resolve the issues regarding accidental mistakes (wrong size, color, etc.).
We accept returns and size or color exchanges. Buyers are responsible for return shipping costs. Unfortunately, unless the item arrives damaged or defective, we cannot accept returns/exchanges for personalized orders.
Always notify us before sending the return. Include your order number and items you want to return/exchange. Please, always ship the parcel via post, not a courier. Postal service insures you for the value of the goods as they are your responsibility until they reach us. Always save a tracking number so we would be able to track the parcel. We cannot accept the parcel that was sent using a method other than post. Important: We make a refund only after receiving the parcel and checking if it meets our return requirements.
If you provided incorrect shipping information or simply want to change the shipping address, write us a message with the correct one. We will include correct information into our notes and the parcel will be shipped to the right place.>
Regular shipping link to track: Express shipping tracking:  Please note that any package to non EU countries with a weight of 2 kg and more will be automatically upgraded to FedEx express shipping with no extra cost.
Linen can be washed in a washing machine – plain white linen at 60 degrees, colored linen at 40 degrees. Use a mild soap for wash. Softened linen doesn't shrink.