1. What’s the production time in your shop?

Production time varies, though we usually need 1 working day to 2 weeks to complete one order. We always try to finish and ship items as early as possible. If you need delivery for a special date, contact us straight away and we will confirm whether we can meet the deadline.

2. Can I cancel my order?

We do not accept cancellations, but please contact us if anything is not right with your order. We will help resolve accidental mistakes such as a wrong size or color.

3. Do you accept returns or exchanges?

We accept returns and size or color exchanges. Buyers are responsible for return shipping costs. Unless the item arrives damaged or defective, we cannot accept returns or exchanges for personalized orders.

4. How do I return or exchange an item?

Always notify us before sending a return. Include your order number and the items you want to return or exchange. Ship the parcel by post, not courier, and save the tracking number. Refunds are made only after the returned parcel is received and checked against our return requirements.

5. Can I change the shipping address?

If you provided incorrect shipping information or want to change the address, write us a message with the correct one. We will add the correct information to our notes and ship your parcel to the right place.

6. How can I track my order?

Regular shipping tracking: https://www.post.lt/en/help/parcel-search. Express shipping tracking: https://www.fedex.com. Packages to non-EU countries weighing 2 kg or more are automatically upgraded to FedEx Express at no extra cost.

7. How do I care for linen?

Linen can be washed in a washing machine: plain white linen at 60 degrees and colored linen at 40 degrees. Use a mild soap. Softened linen does not shrink.