Frequently asked questions
Care Instructions
HOW DO I CARE FOR LINEN?
14K Gold
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order.
Machine wash white linen at up to 60°C and coloured linen at 40°C, using a mild detergent. Choose a short, gentle cycle and do not bleach. Our softened linen is pre-washed and does not shrink.Machine wash white linen at up to 60°C and coloured linen at 40°C, using a mild detergent. Choose a short, gentle cycle and do not bleach. Our softened linen is pre-washed and does not shrink.
Sterling Silver
Gently rub the surface with the cloth included in your order.
Do you have a warranty?
Yes! For 3 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you create custom pieces?
We're not able to build custom pieces at this time.
Shipping & Returns
International Shipping
Every piece is handmade in our atelier and dispatched from the EU within 3–5 business days, with FedEx International Connect tracked delivery to the USA, Canada, Australia and beyond.
US orders are shipped DDP, so import duties are paid at checkout and there is nothing more to pay on delivery.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
30-DAY RETURNS
You may return or exchange eligible items within 30 days of dispatch. Returns from the United States are free; for all other countries, return shipping is paid by the customer. Items must be unworn, unwashed and have original tags attached.
Sourcing & Materials
Sustainable sourcing
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain. We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
Ethical labor
Every piece is handmade in our atelier by qualified, professional people. We guarantee safe working conditions, fair wages and absolute respect towards everyone on our team, because well-made linen starts with people who feel valued.
MADE TO ORDER
We make garments only after an order is placed, so you can choose the colour and size that suit you. This approach helps reduce overproduction and textile waste while keeping every piece personal.